Aalo Clinic
Aalo Clinic
The Model Urban Primary Health Care (PHC) Clinics (Aalo Clinic) Project is an innovative, digitally enabled urban healthcare initiative designed to provide accessible, affordable and quality primary healthcare and nutrition services to the urban population. The project currently operates through three Aalo Clinics located in Karail, Mirpur and Ershadnagar. All services provided through the Aalo Clinics are completely free of charge, ensuring equitable access to essential healthcare services for people from different socioeconomic backgrounds.
Aalo Clinic operates as a unique, integrated and digitalized primary healthcare service delivery model. Health and nutrition services are provided in two shifts each day: 8:30 AM–2:30 PM and 3:00 PM–9:00 PM. Each shift is supported by one female and one male General Practitioner (GP), ensuring accessible and gender-responsive clinical care. Essential laboratory services are available during both shifts. In addition, Ultrasonography (USG) and Electrocardiogram (ECG) services are currently available at Karail Aalo Clinic from 9:00 AM to 3:00 PM.
A key feature of the Aalo Clinic model is its digital health information management system. Service-related records and documentation are maintained electronically through dedicated software. Service providers use electronic devices to register clients and generate an individual Client ID/Profile, enabling systematic recording and retrieval of information related to the client’s health status and services received. Paramedics also use Point-of-Care (PoC) devices to assess clients’ health conditions, including measurement of blood pressure, blood glucose, oxygen saturation, body temperature, height and weight.
The clinics provide a range of preventive, promotive and primary healthcare services, including Growth Monitoring and Promotion (GMP), Expanded Programme on Immunization (EPI) and essential medicines. A total of 23 essential medicine items are provided to clients as part of the service package. To promote client-centred care and continuous quality improvement, each Aalo Clinic also has a digital kiosk through which clients can provide feedback on the services they receive.
The Aalo Clinic model extends beyond facility-based services through a strong community-based and domiciliary service mechanism. A dedicated domiciliary team, led by Community Supervisors, conducts household visits to promote available services and collect and update essential community-level information, including data on pregnant women, EPI, GMP, non-communicable diseases (NCDs) and other priority health needs.
In addition, the Mirpur Aalo Clinic operates an outreach team comprising two paramedics, which provides health screening services at the community level and brings essential services closer to people’s doorsteps. This approach strengthens the linkage between facility-based and community-based primary healthcare services.
To further strengthen maternal health services, midwife-led Aalo Normal Vaginal Delivery (NVD) Centres have been established at Ershadnagar Aalo Clinic since 27 January 2025 and at Karail Aalo Clinic since July 2025. These centres aim to improve access to safe, quality and women-centred delivery care within the urban community.
Overall, the Aalo Clinic project represents an integrated, digital, community-linked and client-centred model of urban primary healthcare, combining clinical services, diagnostics, medicines, preventive and nutrition interventions, digital health information management, community outreach and maternal health services under a unified service delivery platform.
Aalo Clinic
Objectives:
- To ensure competitive and efficient operation of urban health clinics in the selected areas.
Expected Outcomes:
- Effective and efficient financial and administrative management of 06 urban health clinics are established, Quality primary healthcare services are provided
Expected outputs:
- Innovation and digital technology in health for operational efficiency Accessibility and affordability of quality ESP+ services in the selected urban areas. Effective partnership and collaboration with public and private sectors
Project Goal;
“To develop, demonstrate, and validate Aalo Clinics as a scalable model of integrated urban Primary Health Care in Bangladesh, generating evidence and practical lessons to enable Government-led adoption and scale-up within the national urban health system.
Target group:
Aalo Clinics serve an estimated 600,000 people living within their respective catchment areas, with a particular focus on women, children, adolescents, older people, persons with disabilities, transgender and gender-diverse people, and other members of the general population, ensuring equitable access to quality Primary Health Care services for all.
Working area:
- Karail area is located in ward no. 19, 20 (partial) of Dhaka North City Corporation.
- Duaripara, Mirpur in ward no. 06 of Dhaka North City Corporation.
- Ershadnagar, Ward no. 49 of Gazipur City Corporation.
Achievements:
Achievements from Recognition and Evaluation of the Aalo Clinic Model
Aalo Clinic has been developed as a demonstration model for delivering primary healthcare services in urban settings, with a strong focus on ensuring accessible, affordable and equitable healthcare for all. The model has gained significant acceptance among its target population and has received appreciation and recognition from various stakeholders, including government health authorities and other relevant institutions.
The effectiveness of the Aalo Clinic model has also been acknowledged by Government, a range of local and international development partners, donor organizations, and other stakeholders. Their feedback and assessments have highlighted the model’s effectiveness, particularly its integrated approach to primary healthcare service delivery, use of digital technology, and potential for adaptation and scale-up within the government-led urban health system.
To date, the Aalo Clinic project has undergone three independent third-party evaluations. These evaluations were conducted by Hera from New Zealand, Bangladesh’s ICDDR,B, and URC. The evaluators reviewed the project’s overall design, implementation approaches, service delivery mechanisms, and digital health system. Their findings and reports recognized the Aalo Clinic model as an effective and innovative approach with strong potential for government-led scale-up.
The model has also demonstrated a high level of satisfaction among both service users and service providers. Approximately 90% of service users reported satisfaction with the services received, while approximately 92% of service providers expressed satisfaction with the Aalo Clinic service delivery system and working environment. These results indicate strong acceptance of the model and its potential to contribute meaningfully to the strengthening of urban primary healthcare services in Bangladesh.
Aalo Clinic
Aalo Clinic
The Model Urban Primary Health Care (PHC) Clinics (Aalo Clinic) Project is an innovative, digitally enabled urban healthcare initiative designed to provide accessible, affordable and quality primary healthcare and nutrition services to the urban population. The project currently operates through three Aalo Clinics located in Karail, Mirpur and Ershadnagar. All services provided through the Aalo Clinics are completely free of charge, ensuring equitable access to essential healthcare services for people from different socioeconomic backgrounds.
Aalo Clinic operates as a unique, integrated and digitalized primary healthcare service delivery model. Health and nutrition services are provided in two shifts each day: 8:30 AM–2:30 PM and 3:00 PM–9:00 PM. Each shift is supported by one female and one male General Practitioner (GP), ensuring accessible and gender-responsive clinical care. Essential laboratory services are available during both shifts. In addition, Ultrasonography (USG) and Electrocardiogram (ECG) services are currently available at Karail Aalo Clinic from 9:00 AM to 3:00 PM.
A key feature of the Aalo Clinic model is its digital health information management system. Service-related records and documentation are maintained electronically through dedicated software. Service providers use electronic devices to register clients and generate an individual Client ID/Profile, enabling systematic recording and retrieval of information related to the client’s health status and services received. Paramedics also use Point-of-Care (PoC) devices to assess clients’ health conditions, including measurement of blood pressure, blood glucose, oxygen saturation, body temperature, height and weight.
The clinics provide a range of preventive, promotive and primary healthcare services, including Growth Monitoring and Promotion (GMP), Expanded Programme on Immunization (EPI) and essential medicines. A total of 23 essential medicine items are provided to clients as part of the service package. To promote client-centred care and continuous quality improvement, each Aalo Clinic also has a digital kiosk through which clients can provide feedback on the services they receive.
The Aalo Clinic model extends beyond facility-based services through a strong community-based and domiciliary service mechanism. A dedicated domiciliary team, led by Community Supervisors, conducts household visits to promote available services and collect and update essential community-level information, including data on pregnant women, EPI, GMP, non-communicable diseases (NCDs) and other priority health needs.
In addition, the Mirpur Aalo Clinic operates an outreach team comprising two paramedics, which provides health screening services at the community level and brings essential services closer to people’s doorsteps. This approach strengthens the linkage between facility-based and community-based primary healthcare services.
To further strengthen maternal health services, midwife-led Aalo Normal Vaginal Delivery (NVD) Centres have been established at Ershadnagar Aalo Clinic since 27 January 2025 and at Karail Aalo Clinic since July 2025. These centres aim to improve access to safe, quality and women-centred delivery care within the urban community.
Overall, the Aalo Clinic project represents an integrated, digital, community-linked and client-centred model of urban primary healthcare, combining clinical services, diagnostics, medicines, preventive and nutrition interventions, digital health information management, community outreach and maternal health services under a unified service delivery platform.
Aalo Clinic
Objectives:
- To ensure competitive and efficient operation of urban health clinics in the selected areas.
Expected Outcomes:
- Effective and efficient financial and administrative management of 06 urban health clinics are established, Quality primary healthcare services are provided
Expected outputs:
- Innovation and digital technology in health for operational efficiency Accessibility and affordability of quality ESP+ services in the selected urban areas. Effective partnership and collaboration with public and private sectors
Project Goal;
“To develop, demonstrate, and validate Aalo Clinics as a scalable model of integrated urban Primary Health Care in Bangladesh, generating evidence and practical lessons to enable Government-led adoption and scale-up within the national urban health system.
Target group:
Aalo Clinics serve an estimated 600,000 people living within their respective catchment areas, with a particular focus on women, children, adolescents, older people, persons with disabilities, transgender and gender-diverse people, and other members of the general population, ensuring equitable access to quality Primary Health Care services for all.
Working area:
- Karail area is located in ward no. 19, 20 (partial) of Dhaka North City Corporation.
- Duaripara, Mirpur in ward no. 06 of Dhaka North City Corporation.
- Ershadnagar, Ward no. 49 of Gazipur City Corporation.
Achievements:
Achievements from Recognition and Evaluation of the Aalo Clinic Model
Aalo Clinic has been developed as a demonstration model for delivering primary healthcare services in urban settings, with a strong focus on ensuring accessible, affordable and equitable healthcare for all. The model has gained significant acceptance among its target population and has received appreciation and recognition from various stakeholders, including government health authorities and other relevant institutions.
The effectiveness of the Aalo Clinic model has also been acknowledged by Government, a range of local and international development partners, donor organizations, and other stakeholders. Their feedback and assessments have highlighted the model’s effectiveness, particularly its integrated approach to primary healthcare service delivery, use of digital technology, and potential for adaptation and scale-up within the government-led urban health system.
To date, the Aalo Clinic project has undergone three independent third-party evaluations. These evaluations were conducted by Hera from New Zealand, Bangladesh’s ICDDR,B, and URC. The evaluators reviewed the project’s overall design, implementation approaches, service delivery mechanisms, and digital health system. Their findings and reports recognized the Aalo Clinic model as an effective and innovative approach with strong potential for government-led scale-up.
The model has also demonstrated a high level of satisfaction among both service users and service providers. Approximately 90% of service users reported satisfaction with the services received, while approximately 92% of service providers expressed satisfaction with the Aalo Clinic service delivery system and working environment. These results indicate strong acceptance of the model and its potential to contribute meaningfully to the strengthening of urban primary healthcare services in Bangladesh.
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Account Name: Nari Maitree-DMCC
Account Number: 05390240000106
Bank Name: Rupali Bank ltd
Branch Name: Khilgaon Branch, Dhaka.
Routing Number: 185273978